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If you experience an error with Flow, you can submit a JIRA ticket to notify our team.

  1. First, click the Admin menu, then click Download Logs. This will download a file contains information that will help our developers identify the cause of the issue.
  2. Click the Help menu, then click Report an issue. This will open our JIRA page where you can file your ticket.
  3. Click the Create button at the top of the JIRA page.
  4. Attach the log file from the first step, write a description of the error you experienced, then click the Create button at the bottom of the page. Our team will work to resolve the issue and you can track the progress of your ticket in JIRA.





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