com.amazonaws.services.qconnect.package-info Maven / Gradle / Ivy
Show all versions of aws-java-sdk-qconnect Show documentation
/*
* Copyright 2019-2024 Amazon.com, Inc. or its affiliates. All Rights Reserved.
*
* Licensed under the Apache License, Version 2.0 (the "License"). You may not use this file except in compliance with
* the License. A copy of the License is located at
*
* http://aws.amazon.com/apache2.0
*
* or in the "license" file accompanying this file. This file is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR
* CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions
* and limitations under the License.
*/
/**
*
*
* Powered by Amazon Bedrock: Amazon Web Services implements automated abuse detection.
* Because Amazon Q in Connect is built on Amazon Bedrock, users can take full advantage of the controls implemented in
* Amazon Bedrock to enforce safety, security, and the responsible use of artificial intelligence (AI).
*
*
*
* Amazon Q in Connect is a generative AI customer service assistant. It is an LLM-enhanced evolution of Amazon Connect
* Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and
* accurately.
*
*
* Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and
* natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and
* suggested actions, and links to relevant documents and articles. Agents can also query Amazon Q in Connect directly
* using natural language or keywords to answer customer requests.
*
*
* Use the Amazon Q in Connect APIs to create an assistant and a knowledge base, for example, or manage content by
* uploading custom files.
*
*
* For more information, see Use
* Amazon Q in Connect for generative AI powered agent assistance in real-time in the Amazon Connect
* Administrator Guide.
*
*/
package com.amazonaws.services.qconnect;