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/**
* Copyright (c) 2016, 2024, Oracle and/or its affiliates. All rights reserved.
* This software is dual-licensed to you under the Universal Permissive License (UPL) 1.0 as shown at https://oss.oracle.com/licenses/upl or Apache License 2.0 as shown at http://www.apache.org/licenses/LICENSE-2.0. You may choose either license.
*/
package com.oracle.bmc.cims;
import com.oracle.bmc.cims.requests.*;
import com.oracle.bmc.cims.responses.*;
/**
* Use the Support Management API to manage support requests. For more information, see [Getting
* Help and Contacting
* Support](https://docs.cloud.oracle.com/iaas/Content/GSG/Tasks/contactingsupport.htm).
*
* *Note**: Before you can create service requests with this API, you need to have an Oracle
* Single Sign On (SSO) account, and you need to register your Customer Support Identifier (CSI)
* with My Oracle Support.
*
*
This service client uses CircuitBreakerUtils.DEFAULT_CIRCUIT_BREAKER for all the operations by
* default if no circuit breaker configuration is defined by the user.
*/
@jakarta.annotation.Generated(value = "OracleSDKGenerator", comments = "API Version: 20181231")
public interface Incident extends AutoCloseable {
/** Rebuilds the client from scratch. Useful to refresh certificates. */
void refreshClient();
/**
* Sets the endpoint to call (ex, https://www.example.com).
*
* @param endpoint The endpoint of the service.
*/
void setEndpoint(String endpoint);
/** Gets the set endpoint for REST call (ex, https://www.example.com) */
String getEndpoint();
/**
* Sets the region to call (ex, Region.US_PHOENIX_1).
*
*
Note, this will call {@link #setEndpoint(String) setEndpoint} after resolving the
* endpoint. If the service is not available in this Region, however, an
* IllegalArgumentException will be raised.
*
* @param region The region of the service.
*/
void setRegion(com.oracle.bmc.Region region);
/**
* Sets the region to call (ex, 'us-phoenix-1').
*
*
Note, this will first try to map the region ID to a known Region and call {@link
* #setRegion(Region) setRegion}.
*
*
If no known Region could be determined, it will create an endpoint based on the default
* endpoint format ({@link com.oracle.bmc.Region#formatDefaultRegionEndpoint(Service, String)}
* and then call {@link #setEndpoint(String) setEndpoint}.
*
* @param regionId The public region ID.
*/
void setRegion(String regionId);
/**
* Determines whether realm specific endpoint should be used or not. Set
* realmSpecificEndpointTemplateEnabled to "true" if the user wants to enable use of realm
* specific endpoint template, otherwise set it to "false"
*
* @param realmSpecificEndpointTemplateEnabled flag to enable the use of realm specific endpoint
* template
*/
void useRealmSpecificEndpointTemplate(boolean realmSpecificEndpointTemplateEnabled);
/**
* Operation to create a support ticket.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use CreateIncident API.
*/
CreateIncidentResponse createIncident(CreateIncidentRequest request);
/**
* Fetches csi number of the user.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use GetCsiNumber API.
*/
GetCsiNumberResponse getCsiNumber(GetCsiNumberRequest request);
/**
* Gets details about the specified support ticket.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use GetIncident API.
*/
GetIncidentResponse getIncident(GetIncidentRequest request);
/**
* Gets the status of the service.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use GetStatus API.
*/
GetStatusResponse getStatus(GetStatusRequest request);
/**
* During support ticket creation, returns the list of all possible products that Oracle Cloud
* Infrastructure supports.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use
* ListIncidentResourceTypes API.
*/
ListIncidentResourceTypesResponse listIncidentResourceTypes(
ListIncidentResourceTypesRequest request);
/**
* Returns the list of support tickets raised by the tenancy.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use ListIncidents API.
*/
ListIncidentsResponse listIncidents(ListIncidentsRequest request);
/**
* Updates the specified support ticket's information.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use UpdateIncident API.
*/
UpdateIncidentResponse updateIncident(UpdateIncidentRequest request);
/**
* Checks whether the requested user is valid.
*
* @param request The request object containing the details to send
* @return A response object containing details about the completed operation
* @throws BmcException when an error occurs. This operation will not retry by default, users
* can also use RetryConfiguration.SDK_DEFAULT_RETRY_CONFIGURATION provided by the SDK to
* enable retries for it. The specifics of the default retry strategy are described here
* https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconcepts.htm#javasdkconcepts_topic_Retries
*
Example: Click here to see how to use ValidateUser API.
*/
ValidateUserResponse validateUser(ValidateUserRequest request);
/**
* Gets the pre-configured paginators available for list operations in this service which may
* return multiple pages of data. These paginators provide an {@link java.lang.Iterable}
* interface so that service responses, or resources/records, can be iterated through without
* having to manually deal with pagination and page tokens.
*
* @return The service paginators.
*/
IncidentPaginators getPaginators();
}