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package com.softlayer.api.service.ticket;

import com.softlayer.api.annotation.ApiProperty;
import com.softlayer.api.annotation.ApiType;
import com.softlayer.api.service.Entity;

/**
 * The SoftLayer_Ticket_Status data type models the state of a ticket as it is worked by SoftLayer and its customers. Tickets exist in one of three states: 
* *'''OPEN''': Open tickets are considered unresolved issues by SoftLayer and can be assigned to a SoftLayer employee for work. Tickets created by portal or API users are created in the Open state.
* *'''ASSIGNED''': Assigned tickets are identical to open tickets, but are assigned to an individual SoftLayer employee. An assigned ticket is actively being worked by SoftLayer.
* *'''CLOSED''': Tickets are closed when the issue at hand is considered resolved. A SoftLayer employee can change a ticket's status from Closed to Open or Assigned if the need arises.
*
*
* A ticket usually goes from the Open to Assigned to Closed states during its life cycle. If a ticket is forwarded from one department to another it may change from the Assigned state back to Open until it is assigned to a member of the new department. * * @see SoftLayer_Ticket_Status */ @ApiType("SoftLayer_Ticket_Status") public class Status extends Entity { /** * A ticket status' internal identifier. */ @ApiProperty(canBeNullOrNotSet = true) protected Long id; public Long getId() { return id; } public void setId(Long id) { idSpecified = true; this.id = id; } protected boolean idSpecified; public boolean isIdSpecified() { return idSpecified; } public void unsetId() { id = null; idSpecified = false; } /** * A ticket status' name. */ @ApiProperty(canBeNullOrNotSet = true) protected String name; public String getName() { return name; } public void setName(String name) { nameSpecified = true; this.name = name; } protected boolean nameSpecified; public boolean isNameSpecified() { return nameSpecified; } public void unsetName() { name = null; nameSpecified = false; } public static class Mask extends com.softlayer.api.service.Entity.Mask { public Mask id() { withLocalProperty("id"); return this; } public Mask name() { withLocalProperty("name"); return this; } } }




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