com.softlayer.api.service.ticket.Status Maven / Gradle / Ivy
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API client for accessing the SoftLayer API
The newest version!
package com.softlayer.api.service.ticket;
import com.softlayer.api.annotation.ApiProperty;
import com.softlayer.api.annotation.ApiType;
import com.softlayer.api.service.Entity;
/**
* The SoftLayer_Ticket_Status data type models the state of a ticket as it is worked by SoftLayer and its customers. Tickets exist in one of three states:
* *'''OPEN''': Open tickets are considered unresolved issues by SoftLayer and can be assigned to a SoftLayer employee for work. Tickets created by portal or API users are created in the Open state.
* *'''ASSIGNED''': Assigned tickets are identical to open tickets, but are assigned to an individual SoftLayer employee. An assigned ticket is actively being worked by SoftLayer.
* *'''CLOSED''': Tickets are closed when the issue at hand is considered resolved. A SoftLayer employee can change a ticket's status from Closed to Open or Assigned if the need arises.
*
*
* A ticket usually goes from the Open to Assigned to Closed states during its life cycle. If a ticket is forwarded from one department to another it may change from the Assigned state back to Open until it is assigned to a member of the new department.
*
* @see SoftLayer_Ticket_Status
*/
@ApiType("SoftLayer_Ticket_Status")
public class Status extends Entity {
/**
* A ticket status' internal identifier.
*/
@ApiProperty(canBeNullOrNotSet = true)
protected Long id;
public Long getId() {
return id;
}
public void setId(Long id) {
idSpecified = true;
this.id = id;
}
protected boolean idSpecified;
public boolean isIdSpecified() {
return idSpecified;
}
public void unsetId() {
id = null;
idSpecified = false;
}
/**
* A ticket status' name.
*/
@ApiProperty(canBeNullOrNotSet = true)
protected String name;
public String getName() {
return name;
}
public void setName(String name) {
nameSpecified = true;
this.name = name;
}
protected boolean nameSpecified;
public boolean isNameSpecified() {
return nameSpecified;
}
public void unsetName() {
name = null;
nameSpecified = false;
}
public static class Mask extends com.softlayer.api.service.Entity.Mask {
public Mask id() {
withLocalProperty("id");
return this;
}
public Mask name() {
withLocalProperty("name");
return this;
}
}
}