Many resources are needed to download a project. Please understand that we have to compensate our server costs. Thank you in advance. Project price only 1 $
You can buy this project and download/modify it how often you want.
From: [email protected] (Mark Monninger)
Subject: Car buying story, was: Christ, another dealer service scam...
In article <[email protected]> [email protected] (Tom
Vervaeke) writes:
> ... experience with Jeep service dept ...
>
While not exactly a service incident, I had a similar experience recently
when I bought a new truck.
I had picked out the vehicle I wanted and after a little haggling we
agreed on a price. I wrote them a check for the down payment plus tax
and license and told them I'd be back that evening to pick up the truck.
When I returned, I had to wait about an hour before the finance guy could
get to me. When I finally got in there, everything went smoothly until he
started adding up the numbers. He then discovered that they had
miscalculated the tax & license by about $150. He then said he needed
another $150 from me. I said we had already agreed on a price and it was
their problem, I wasn't giving them any more money. The finance guy then
brought in the manager on duty who proceeded to give me a hard time. I
reminded him that I was the customer and I didn't think I should be
treated like that and that if he didn't back off he could forget the whole
deal. He made some smart remark so I told him where he could stick it,
snatched back my check and left. Needless to say, they were not pleased by
the turn of events.
Early the next morning I got a call from the general sales manager wanting
to know what happened. I related the story and he apologised profusely and
asked if there was anything they could do to change my mind. I told him
that if they gave me the truck for free I probably still wouldn't take it,
that there were other dealers in town, I was a repeat customer of theirs
and that they should learn how to treat customers,etc,etc...I was still
pretty steamed about the whole affair. He gave me the line about hating to
lose a customer and they would try to find a solution, etc, etc. I told
him not to bother, thanks, I'd go somewhere else.
A couple hours later, the owner of the dealership called me, all
apologetic, etc, etc, etc, and said that they would cover the $150 plus
knock another $400 off the price of the truck. I told him I'd think about
it and he gave me his private, direct phone number, his secretary's name,
and assured me that they valued me as a customer, etc etc etc....
I thought about it for a few hours and discussed it with my wife and we
decided, what the hell...that was a pretty decent deal, so I called him
back and accepted his offer. When I went back the next day to pick up the
truck, I received the royal treatment. Everyone seemed to know about the
incident, even the lot boy. Everything went smoothly and I was out of
there in my new truck in about 30 mins.
So, I guess I'm a reasonably satisfied customer. However, it should not
have happened in the first place. I was a bit shocked to have a sales
person talk to me like that. I don't expect them to bow and grovel, but I
sure don't expect to be given a hard time either, esp. when it's their
mistake.
Anyway, I'm happy with the truck and it turned out to be a couple hundred
dollars under invoice and they paid most of the first year's license fee.
I'm not sure whether I'll go back to that dealer, tho.
Mark
