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/*
 *  Copyright 2004-2006 Stefan Reuter
 *
 *  Licensed under the Apache License, Version 2.0 (the "License");
 *  you may not use this file except in compliance with the License.
 *  You may obtain a copy of the License at
 *
 *      http://www.apache.org/licenses/LICENSE-2.0
 *
 *  Unless required by applicable law or agreed to in writing, software
 *  distributed under the License is distributed on an "AS IS" BASIS,
 *  WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
 *  See the License for the specific language governing permissions and
 *  limitations under the License.
 *
 */
package org.asteriskjava.live.internal;

import org.asteriskjava.live.AsteriskQueue;
import org.asteriskjava.live.AsteriskQueueEntry;
import org.asteriskjava.live.AsteriskQueueListener;
import org.asteriskjava.live.AsteriskQueueMember;
import org.asteriskjava.lock.LockableList;
import org.asteriskjava.lock.LockableMap;
import org.asteriskjava.lock.Locker.LockCloser;
import org.asteriskjava.util.AstUtil;
import org.asteriskjava.util.Log;
import org.asteriskjava.util.LogFactory;

import java.util.*;

/**
 * Default implementation of the AsteriskQueue interface.
 *
 * @author srt
 * @version $Id$
 */
class AsteriskQueueImpl extends AbstractLiveObject implements AsteriskQueue {
    /**
     * TimerTask that monitors exceeding service levels.
     *
     * @author Patrick Breucking
     */
    private class ServiceLevelTimerTask extends TimerTask {
        private final AsteriskQueueEntry entry;

        ServiceLevelTimerTask(AsteriskQueueEntry entry) {
            this.entry = entry;
        }

        @Override
        public void run() {
            fireServiceLevelExceeded(entry);
        }
    }

    private final Log logger = LogFactory.getLog(this.getClass());
    private final String name;
    private Integer max;
    private String strategy;
    private Integer serviceLevel;

    /**
     * 101118 Octavio Luna Agregado para Ver cambios en Vivo
     **/
    private Integer calls;
    private Integer holdTime;
    private Integer talkTime;
    private Integer completed;
    private Integer abandoned;
    private Double serviceLevelPerf;
    /****/

    private Integer weight;
    private final LockableList entries;
    private final Timer timer;
    private final LockableMap members;
    private final LockableList listeners;
    private final LockableMap serviceLevelTimerTasks;

    AsteriskQueueImpl(AsteriskServerImpl server, String name, Integer max, String strategy, Integer serviceLevel,
                      Integer weight, Integer calls, Integer holdTime, Integer talkTime, Integer completed, Integer abandoned,
                      Double serviceLevelPerf) {
        super(server);
        this.name = name;
        this.max = max;
        this.strategy = strategy;
        this.serviceLevel = serviceLevel;
        this.weight = weight;
        entries = new LockableList<>(new ArrayList<>(25));
        listeners = new LockableList<>(new ArrayList<>());
        members = new LockableMap<>(new HashMap<>());
        timer = new Timer("ServiceLevelTimer-" + name, true);
        serviceLevelTimerTasks = new LockableMap<>(new HashMap<>());
        this.calls = calls;
        this.holdTime = holdTime;
        this.talkTime = talkTime;
        this.completed = completed;
        this.abandoned = abandoned;
        this.serviceLevelPerf = serviceLevelPerf;

        stampLastUpdate();
    }

    void cancelServiceLevelTimer() {
        timer.cancel();
    }

    public String getName() {
        return name;
    }

    public Integer getMax() {
        return max;
    }

    public String getStrategy() {
        return strategy;
    }

    /**
     * @param max
     * @return true if value updated, false otherwise
     */
    boolean setMax(Integer max) {
        if (!AstUtil.isEqual(this.max, max)) {
            this.max = max;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    public Integer getServiceLevel() {
        return serviceLevel;
    }

    /**
     * @param serviceLevel
     * @return
     */
    boolean setServiceLevel(Integer serviceLevel) {
        if (!AstUtil.isEqual(this.serviceLevel, serviceLevel)) {
            this.serviceLevel = serviceLevel;
            stampLastUpdate();
            return true;
        }
        return false;

    }

    @Override
    public Integer getCalls() {
        return calls;
    }

    /**
     * @param calls
     * @return true if value updated, false otherwise
     */
    boolean setCalls(Integer calls) {
        if (!AstUtil.isEqual(this.calls, calls)) {
            this.calls = calls;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    @Override
    public Integer getWaiting() {
        return calls;
    }

    @Override
    public Integer getHoldTime() {
        return holdTime;
    }

    /**
     * @param holdTime
     * @return true if value updated, false otherwise
     */
    boolean setHoldTime(Integer holdTime) {
        if (!AstUtil.isEqual(this.holdTime, holdTime)) {
            this.holdTime = holdTime;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    @Override
    public Integer getTalkTime() {
        return talkTime;
    }

    /**
     * @param talkTime
     * @return true if value updated, false otherwise
     */
    boolean setTalkTime(Integer talkTime) {
        if (!AstUtil.isEqual(this.talkTime, talkTime)) {
            this.talkTime = talkTime;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    @Override
    public Integer getCompleted() {
        return completed;
    }

    /**
     * @param completed
     * @return true if value updated, false otherwise
     */
    boolean setCompleted(Integer completed) {
        if (!AstUtil.isEqual(this.completed, completed)) {
            this.completed = completed;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    @Override
    public Integer getAbandoned() {
        return abandoned;
    }

    /**
     * @param abandoned
     * @return true if value updated, false otherwise
     */
    boolean setAbandoned(Integer abandoned) {
        if (!AstUtil.isEqual(this.abandoned, abandoned)) {
            this.abandoned = abandoned;
            stampLastUpdate();
            return true;
        }

        return false;
    }

    @Override
    public Double getServiceLevelPerf() {
        return serviceLevelPerf;
    }

    /**
     * @param serviceLevelPerf
     * @return true if value updated, false otherwise
     */
    boolean setServiceLevelPerf(Double serviceLevelPerf) {
        if (!AstUtil.isEqual(this.serviceLevelPerf, serviceLevelPerf)) {
            this.serviceLevelPerf = serviceLevelPerf;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    public Integer getWeight() {
        return weight;
    }

    /**
     * @param weight
     * @return true if value updated, false otherwise
     */
    boolean setWeight(Integer weight) {
        if (!AstUtil.isEqual(this.weight, weight)) {
            this.weight = weight;
            stampLastUpdate();
            return true;
        }
        return false;
    }

    public List getEntries() {
        try (LockCloser closer = entries.withLock()) {
            return new ArrayList(entries);
        }
    }

    /**
     * Shifts the position of the queue entries if needed (and fire PCE on queue
     * entries if appropriate).
     */
    private void shift() {
        int currentPos = 1; // Asterisk starts at 1

        try (LockCloser closer = entries.withLock()) {
            for (AsteriskQueueEntryImpl qe : entries) {
                // Only set (and fire PCE on qe) if necessary
                if (qe.getPosition() != currentPos) {
                    qe.setPosition(currentPos);
                }
                currentPos++;
            }
        }
    }

    /**
     * Creates a new AsteriskQueueEntry, adds it to this queue.
     * 

* Fires: *

    *
  • PCE on channel
  • *
  • NewEntry on this queue
  • *
  • PCE on other queue entries if shifted (never happens)
  • *
  • NewQueueEntry on server
  • *
* * @param channel the channel that joined the queue * @param reportedPosition the position as given by Asterisk (currently not * used) * @param dateReceived the date the hannel joined the queue */ void createNewEntry(AsteriskChannelImpl channel, int reportedPosition, Date dateReceived) { AsteriskQueueEntryImpl qe = new AsteriskQueueEntryImpl(server, this, channel, reportedPosition, dateReceived); try (LockCloser closer = entries.withLock()) { if (getEntry(channel.getName()) != null) { if (logger.isDebugEnabled()) { logger.debug("Ignored duplicate queue entry during population in queue " + name + " for channel " + channel.getName()); } return; } entries.add(qe); // at the end of the list // Keep the lock ! // This will fire PCE on the newly created queue entry // but hopefully this one has no listeners yet shift(); } long delay = serviceLevel * 1000L; if (delay > 0) { ServiceLevelTimerTask timerTask = new ServiceLevelTimerTask(qe); timer.schedule(timerTask, delay); try (LockCloser closer = serviceLevelTimerTasks.withLock()) { serviceLevelTimerTasks.put(qe, timerTask); } } // Set the channel property ony here as queue entries and channels // maintain a reciprocal reference. // That way property change on channel and new entry event on queue will // be // lanched when BOTH channel and queue are correctly set. channel.setQueueEntry(qe); fireNewEntry(qe); server.fireNewQueueEntry(qe); } /** * Removes the given queue entry from the queue. *

* Fires if needed: *

    *
  • PCE on channel
  • *
  • EntryLeave on this queue
  • *
  • PCE on other queue entries if shifted
  • *
* * @param entry an existing entry object. * @param dateReceived the remove event was received. */ void removeEntry(AsteriskQueueEntryImpl entry, Date dateReceived) { try (LockCloser closer = serviceLevelTimerTasks.withLock()) { if (serviceLevelTimerTasks.containsKey(entry)) { ServiceLevelTimerTask timerTask = serviceLevelTimerTasks.get(entry); timerTask.cancel(); serviceLevelTimerTasks.remove(entry); } } boolean changed; try (LockCloser closer = entries.withLock()) { changed = entries.remove(entry); if (changed) { // Keep the lock ! shift(); } } // Fire outside lock if (changed) { entry.getChannel().setQueueEntry(null); entry.left(dateReceived); fireEntryLeave(entry); } } @Override public String toString() { final StringBuilder sb; sb = new StringBuilder("AsteriskQueue["); sb.append("name='").append(getName()).append("',"); sb.append("max='").append(getMax()).append("',"); sb.append("strategy='").append(getStrategy()).append("',"); sb.append("serviceLevel='").append(getServiceLevel()).append("',"); sb.append("weight='").append(getWeight()).append("',"); sb.append("calls='").append(getCalls()).append("',"); sb.append("holdTime='").append(getHoldTime()).append("',"); sb.append("talkTime='").append(getTalkTime()).append("',"); sb.append("completed='").append(getCompleted()).append("',"); sb.append("abandoned='").append(getAbandoned()).append("',"); sb.append("serviceLevelPerf='").append(getServiceLevelPerf()).append("',"); try (LockCloser closer = entries.withLock()) { sb.append("entries='").append(entries.toString()).append("',"); } try (LockCloser closer = members.withLock()) { sb.append("members='").append(members.toString()).append("',"); } sb.append("systemHashcode=").append(System.identityHashCode(this)); sb.append("]"); return sb.toString(); } public void addAsteriskQueueListener(AsteriskQueueListener listener) { try (LockCloser closer = listeners.withLock()) { listeners.add(listener); } } public void removeAsteriskQueueListener(AsteriskQueueListener listener) { try (LockCloser closer = listeners.withLock()) { listeners.remove(listener); } } /** * Notifies all registered listener that an entry joins the queue. * * @param entry that joins the queue */ void fireNewEntry(AsteriskQueueEntryImpl entry) { try (LockCloser closer = listeners.withLock()) { for (AsteriskQueueListener listener : listeners) { try { listener.onNewEntry(entry); } catch (Exception e) { logger.warn("Exception in onNewEntry()", e); } } } } /** * Notifies all registered listener that an entry leaves the queue. * * @param entry that leaves the queue. */ void fireEntryLeave(AsteriskQueueEntryImpl entry) { try (LockCloser closer = listeners.withLock()) { for (AsteriskQueueListener listener : listeners) { try { listener.onEntryLeave(entry); } catch (Exception e) { logger.warn("Exception in onEntryLeave()", e); } } } } /** * Notifies all registered listener that a member has been added to the * queue. * * @param member added to the queue */ void fireMemberAdded(AsteriskQueueMemberImpl member) { try (LockCloser closer = listeners.withLock()) { for (AsteriskQueueListener listener : listeners) { try { listener.onMemberAdded(member); } catch (Exception e) { logger.warn("Exception in onMemberAdded()", e); } } } } /** * Notifies all registered listener that a member has been removed from the * queue. * * @param member that has been removed. */ void fireMemberRemoved(AsteriskQueueMemberImpl member) { try (LockCloser closer = listeners.withLock()) { for (AsteriskQueueListener listener : listeners) { try { listener.onMemberRemoved(member); } catch (Exception e) { logger.warn("Exception in onMemberRemoved()", e); } } } } /** * Returns a collection of members of this queue. * * @see org.asteriskjava.live.AsteriskQueue#getMembers() */ public Collection getMembers() { List listOfMembers = new ArrayList<>(members.size()); try (LockCloser closer = members.withLock()) { listOfMembers.addAll(members.values()); } return listOfMembers; } /** * Returns a member by its location. * * @param location ot the member * @return the member by its location. */ AsteriskQueueMemberImpl getMember(String location) { try (LockCloser closer = members.withLock()) { if (members.containsKey(location)) { return members.get(location); } } return null; } /** * Add a new member to this queue. * * @param member to add */ void addMember(AsteriskQueueMemberImpl member) { try (LockCloser closer = members.withLock()) { // Check if member already exists if (members.containsValue(member)) { return; } // If not, add the new member. logger.info("Adding new member to the queue " + getName() + ": " + member.toString()); members.put(member.getLocation(), member); } fireMemberAdded(member); } /** * Retrieves a member by its location. * * @param location of the member * @return the requested member. */ AsteriskQueueMemberImpl getMemberByLocation(String location) { AsteriskQueueMemberImpl member; try (LockCloser closer = members.withLock()) { member = members.get(location); } if (member == null) { logger.error("Requested member at location " + location + " not found!"); } return member; } /** * Notifies all registered listener that a queue member changes its state. * * @param member the changed member. */ void fireMemberStateChanged(AsteriskQueueMemberImpl member) { try (LockCloser closer = listeners.withLock()) { for (AsteriskQueueListener listener : listeners) { try { listener.onMemberStateChange(member); } catch (Exception e) { logger.warn("Exception in onMemberStateChange()", e); } } } } /** * Gets an entry of the queue by its channel name. * * @param channelName The entry's channel name. * @return the queue entry if found, null otherwise. */ AsteriskQueueEntryImpl getEntry(String channelName) { try (LockCloser closer = entries.withLock()) { for (AsteriskQueueEntryImpl entry : entries) { if (entry.getChannel().getName().equals(channelName)) { return entry; } } } return null; } /** * Removes a member from this queue. * * @param member the member to remove. */ public void removeMember(AsteriskQueueMemberImpl member) { try (LockCloser closer = members.withLock()) { // Check if member exists if (!members.containsValue(member)) { return; } // If so, remove the member. logger.info("Remove member from the queue " + getName() + ": " + member.toString()); members.remove(member.getLocation()); } fireMemberRemoved(member); } void fireServiceLevelExceeded(AsteriskQueueEntry entry) { try (LockCloser closer = listeners.withLock()) { for (AsteriskQueueListener listener : listeners) { try { listener.onEntryServiceLevelExceeded(entry); } catch (Exception e) { logger.warn("Exception in fireServiceLevelExceeded()", e); } } } } /** * Gets an entry by its (estimated) position in the queue. * * @param position the position, starting at 1. * @return the queue entry if exiting at this position, null otherwise. */ AsteriskQueueEntryImpl getEntry(int position) { // positions in asterisk start at 1, but list starts at 0 position--; AsteriskQueueEntryImpl foundEntry = null; try (LockCloser closer = entries.withLock()) { try { foundEntry = entries.get(position); } catch (IndexOutOfBoundsException e) { // For consistency with the above method, // swallow. We might indeed request the 1st one from time to // time } // NOPMD } return foundEntry; } }




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