• Home
• org.drools
• drools-examples-drl
• 5.0.1
• source code
• TroubleTicket.drl

×

Project download

Many resources are needed to download a project. Please understand that we have to compensate our server costs. Thank you in advance.
Project price only 1 $

You can buy this project and download/modify it how often you want.

org.drools.examples.troubleticket.TroubleTicket.drl Maven / Gradle / Ivy

package org.drools.examples.troubleticket

import org.drools.examples.troubleticket.Customer;
import org.drools.examples.troubleticket.Ticket;

rule "New Ticket"
	salience 10
	when
		customer : Customer( )
		ticket : Ticket( customer == customer, status == "New" )	
	then
		System.out.println( "New : " + ticket );		
end
 
rule "Silver Priority"
	duration 3000
	when
		customer : Customer( subscription == "Silver" )	
		ticket : Ticket( customer == customer, status == "New" )	
	then
		modify( ticket ) { setStatus( "Escalate" ) };
end

rule "Gold Priority"
	duration 1000
	when
		customer : Customer( subscription == "Gold" )	
		ticket : Ticket( customer == customer, status == "New" )	
	then
		modify( ticket ) { setStatus( "Escalate" ) };		
end

rule "Platinum Priority"
	when
		customer : Customer( subscription == "Platinum" )	
		ticket : Ticket( customer == customer, status == "New" )	
	then;
		modify( ticket ) { setStatus( "Escalate" ) };
end

rule "Escalate"
	when
		customer : Customer( )	
		ticket : Ticket( customer == customer, status == "Escalate" )	
	then
		sendEscalationEmail( customer, ticket );
end

rule "Done"
	when
		customer : Customer( )	
		ticket : Ticket( customer == customer, status == "Done" )	
	then
		System.out.println( "Done : " + ticket );		
end

function void sendEscalationEmail( Customer customer, Ticket ticket ) {
	System.out.println( "Email : " + ticket );
}